Cancellation Policy
www.sovaie.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
- There is no cancellation of orders placed under the same day delivery category.
- No cancellations are entertained for those products/services that the sovaie.com marketing team has obtained on special discounts and offers on occasions like New Year, Eid, Blessed Friday, Independence Day, or similar occasions etc. These are limited occasion offers and therefore cancellations are not possible.
Exchanges/Return/Refund Policy
We accept exchanges within 3 days of receiving your order owing to size/style or colour preferences, provided the item is unworn, unwashed, and in its original packaging with tags intact. You’ll also need the receipt or proof of purchase.
To initiate an exchange, you can contact us at sovaieofficial@gmail.com or on our WhatsApp provided, with the reason of exchange and our customer representative will take it forward and guide you on the return address for existing product and shipping timeline for exchanged product subject to inventory availability. Return shipping cost will be borne by the customer in the case of exchanges.
However, we have a no-refund policy. Sale items and limited-edition pieces may also be not eligible for exchanges. To initiate an exchange, please contact us at sovaieofficial@gmail.com or on our WhatApp +923225093939.